This Privacy Policy describes how Bilal Mrani Alaoui, operating as an independent freelancer under the brand name Qoneria ("we", "us", "our"), collects, uses, and protects your personal information when you use our website and services.
1. Who we are
Qoneria is a freelance content writing service operated by Bilal Mrani Alaoui, a self-employed professional offering SEO blog article writing services to clients worldwide.
For any privacy-related question, you can reach us at: hello@qoneria.com
2. Information we collect
When you use our website or place an order, we may collect:
- Contact details: name, email address, and any communication you send us.
- Order information: topic, keywords, brief, word count, quantity, and special requests.
- Payment information: processed by third-party payment providers (Stripe, PayPal). We do not store your card details on our servers.
- Technical data: IP address, browser type, device information, and browsing behavior collected through cookies and analytics tools.
3. How we use your information
We use your information to:
- Process your orders and deliver the requested content.
- Communicate with you regarding your projects, revisions, and invoices.
- Improve our website, services, and user experience.
- Comply with legal obligations and tax requirements.
- Send occasional updates or promotions, only if you have opted in.
4. Legal basis for processing
We process your personal data on the following legal bases (under GDPR and applicable laws):
- Contract performance: to fulfill your order and deliver our services.
- Legal obligation: for accounting, taxation, and regulatory compliance.
- Consent: for marketing emails and non-essential cookies.
- Legitimate interest: to improve our services and prevent fraud.
5. Sharing your information
We do not sell your personal data. We only share information with:
- Service providers (payment processors, email services, hosting providers) strictly to operate our business.
- Legal authorities when required by applicable law.
6. Data retention
We keep your personal data only as long as necessary:
- Order and invoice data: 10 years (legal accounting obligation).
- Marketing data: until you unsubscribe.
- Technical/analytics data: up to 13 months.
7. Your rights
Under GDPR and applicable privacy laws, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict the processing of your data.
- Request data portability.
- Withdraw your consent at any time.
- File a complaint with a data protection authority.
To exercise any of these rights, contact us at hello@qoneria.com.
8. Cookies
Our website uses cookies to improve functionality and analyze traffic. You can manage your cookie preferences in your browser settings or refuse non-essential cookies through our cookie banner.
9. Data security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.
10. International transfers
Your data may be processed by service providers located outside your country. In such cases, we ensure adequate protection through standard contractual clauses or other approved safeguards.
11. Children's privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.
13. Contact
For any question about this Privacy Policy or your personal data:
Bilal Mrani Alaoui (Freelancer — Qoneria)
Email: hello@qoneria.com